1. How to Contact Us

• Email: it@ibexmont.com
• Phone: +382 69 089 531
• Web: https://www.ibexmont.com/

Please use email whenever possible. It lets us route your question to the right person and keeps a written record of the conversation.

2. Response Time

We aim to respond to every support email within two (2) business days, Monday through Friday, excluding public holidays in Serbia and Montenegro.

Most account, login, and basic onboarding questions are answered on the same business day. Issues that require investigation across multiple systems (for example, a disputed commission split) may take longer, and we will keep you updated on progress.

3. Hours of Operation

Our support team operates during local business hours in Serbia and Montenegro: Monday to Friday, 09:00 to 17:00 (Europe/Belgrade time).

Outside these hours, you can still send us email — we will pick it up on the next business day.

4. What We Can Help With

• Account login and password reset
• Email and phone verification problems
• Identity-document upload and approval status
• Bank-detail updates and missing payout information
• Lead attribution questions
• Commission and invoice questions
• Bug reports, crashes, and app-display issues
• Privacy requests (data access, correction, deletion — see also the Privacy Policy and Account & Data Deletion pages)
• General questions about the referral-partner program

5. What We Cannot Help With

• Legal, tax, or financial advice — please consult a qualified professional.
• Property-specific advice for end consumers — the IBEXMONT app is a tool for referral partners and agents, not a consumer-advice service.
• Disputes between users that fall outside the operation of the Service — these should be resolved between the parties or referred to the appropriate authority.

6. When You Email Us, Please Include

• The email address you registered with.
• Your alias or referral-partner code (if you have one).
• A clear description of the issue, including what you expected to happen and what actually happened.
• For app issues: device model, operating-system version, and the app version (shown at the bottom of the Profile screen).
• Screenshots, if the issue is visual.

Providing this information up front lets us resolve most cases in the first reply.

7. Languages

You can write to us in English, Serbian, or Montenegrin. We do our best to support the other languages the app offers (German, Spanish, Russian), but our fastest response is in the three primary languages.

8. Reporting a Security Issue

If you believe you have found a security vulnerability, please email support@ibexmont.com with the subject line "Security report" and include enough detail to reproduce the issue. We take security reports seriously and will acknowledge receipt within two business days. Please do not disclose the issue publicly until we have had a reasonable opportunity to investigate and respond.

9. Contact

Ibexmont d.o.o.
I Bokeške brigade br. 19, 85340 Herceg Novi, Montenegro
Phone: +382 69 089 531
Email: support@ibexmont.com